How it works
Five stages,
quote to proof of delivery.
What happens at each stage, what you do, what we do, and what to check at the curb on both ends.
Stage 1 of 5 · Road miles
Quote. Priced from the road, not a guess.
Your exact pickup and delivery addresses are routed on real roads. Distance, vehicle size, trailer type, condition and season each add a line to the quote, and you see the total before you share a phone number.
You
- Enter pickup and delivery addresses and describe each vehicle (size, running or not).
- Choose open or enclosed and a first available pickup date.
- Read the itemized estimate. Book it, or leave it: nothing is charged by getting a quote.
Us
- Route the exact addresses on real roads and price the miles.
- Add each adjustment as its own line instead of burying it in one number.
- Keep the quote under a code so you can come back to it.
Stage 2 of 5 · Authority checked
Dispatch. A verified carrier takes the load.
Before a load is assigned we check the carrier’s operating authority, insurance and safety record. You receive the carrier’s name, DOT number and pickup window.
You
- Confirm the pickup contact, address access and your first available date.
- Say so if anything about the vehicle changed since the quote.
Us
- Offer the load to carriers who run your lane and trailer type.
- Check the carrier’s operating authority and insurance on file before assigning.
- Send you the carrier’s name, DOT number and a pickup window (a window, not a guaranteed hour).
Stage 3 of 5 · Bill of lading
Pickup. Inspected and signed at the curb.
You and the driver walk the vehicle and record its condition on the bill of lading before it is loaded. That record is what delivery is checked against.
You
- Be there, or name a person who can hand over the keys and sign.
- Walk the vehicle with the driver and agree every mark on the condition report.
- Keep your copy of the bill of lading.
Us
- Driver calls ahead to confirm the time.
- Driver records condition, mileage and odometer where applicable, loads and secures the vehicle.
Stage 4 of 5 · Live position
Transit. Follow the truck.
Your tracking link shows shipment status and the last position the driver shared. Dispatch sees every active load on one live map.
You
- Use your tracking code on the track page.
- Expect gaps: position is shared only while the driver has the page open.
Us
- Update status at pickup and delivery.
- Tell you early if weather, a breakdown or an hours-of-service limit moves the schedule.
Stage 5 of 5 · Proof of delivery
Delivery. Checked against the pickup report.
Inspect the vehicle at delivery, compare it with the pickup report and sign the proof of delivery. The shipment closes when you do.
You
- Inspect in daylight if you can, against your copy of the pickup report.
- Note any new damage on the bill of lading before you sign, and photograph it.
- Pay any balance due as your booking confirmation states.
Us
- Record delivery and close the shipment.
- If something is noted, open a claim with the carrier’s insurer and help you through it.
The bill of lading is your evidence.
At pickup you and the driver record the vehicle’s condition on the bill of lading. At delivery it is checked against that record. If damage is not noted before you sign at delivery, a later claim is much harder. Take your time, and take photos.
At pickup
- The driver calls or texts ahead, usually the day before or the morning of.
- The driver needs a safe, legal place for a long truck. A parking lot nearby is common.
- Pickup takes 15 to 30 minutes if you are ready.
Checklist
- Wash the vehicle if you can: dirt hides dents and scratches.
- Remove personal items, toll tags and anything loose. Carriers’ insurance generally does not cover contents.
- Leave no more than a quarter tank of fuel.
- Photograph all sides, roof, wheels, interior and the odometer, with date and time.
- Walk the vehicle with the driver and agree each scratch, dent and chip on the condition report.
- Check that the VIN, names, addresses and pickup date on the bill of lading are right before signing.
- Keep your copy. Do not accept a blank or incomplete form.
- Hand over all keys needed, and tell the driver about quirks (alarm, kill switch, low clearance).
At delivery
- The driver calls ahead with an arrival time. Arrival times move with traffic and earlier stops.
- You or your named person must be there to inspect and sign.
- If the truck cannot reach the address, the driver will propose a meeting point.
Checklist
- Inspect in daylight or with a bright light, before the truck leaves if possible.
- Compare against your copy of the pickup report and your photos.
- Note any new damage on the bill of lading before you sign, in writing, and photograph it.
- Check the odometer, keys, fuel and that nothing is missing.
- Do not sign a clean delivery if you have not inspected. Signing without notes can limit a later claim.
- Pay any balance as your booking confirmation states, and keep the receipt.
- Contact us the same day about any damage, with photos and the bill of lading.
Paying.
LPNET arranges the transport and the carrier performs it. How the price is split between a booking amount and a balance is set per booking and is written on your booking confirmation before you commit.
- Booking deposit
- A booking deposit may be taken to hold your place. Its amount, whether it is refundable, and when it becomes non-refundable are stated on your booking confirmation.
- Balance
- Any remaining balance is due at delivery or as the confirmation states. The confirmation says who is paid, and which methods the carrier accepts (many accept certified funds or cash on delivery).
- Methods
- [Accepted payment methods: set in the CMS]